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About the role Supports strategic decision-making and business growth initiatives through data-driven analysis, go-to-market strategy development, and cross-functional program execution. Partners with product, sales, marketing, finance, and operations teams to evaluate market op
You aren’t just managing a queue; you are the connective tissue that keeps our go-to-market engine running. Sitting at the heart of our Service Delivery team, you will support five key cross-functional pillars to ensure the entire customer journey is seamless from start to finish
- Coordinate with restaurant partners to produce video testimonials - Manage logistics: scheduling, locations, approvals, and communication - Coordinate shoots (in-person and remote) with videographers and operator - Create native, platform-first content for Instagram, TikTok,
About the role We are looking for a Solutions Engineer who combines strong technical problem-solving skills with customer/partner-facing relationship management and operational leadership. In this role, you will manage complex technical relationships with POS providers and rest
What you'll do - Technical Strategy: Shape the overarching automation strategy and solution design, proactively identifying areas for optimization and unlocking new technical opportunities. - Technical Execution: Utilize experience across various cloud tools, frameworks, and la
As a Backend Engineer on the Otter Verify team, you will design, implement, and scale the core infrastructure powering our real-time edge computer vision product. This role sits at an intersection of real-time compute, large scale data streaming, and physical hardware. We are lo
As a Sales Development Representative at Otter, you'll be responsible for identifying, reaching out to, and qualifying potential restaurant customers through outbound prospecting. You will use strategic outreach and modern sales tactics to generate qualified opportunities for our
As a Backend Engineer, you’ll design, implement, and optimize systems that power mission-critical applications. Your role will adapt to your strengths and interests, with opportunities to focus on: - Infrastructure: Build and maintain scalable, secure, and high-performance syste
At Otter POS, we build the backend that keeps restaurant point-of-sale running: orders, payments, menus, and device state across Android tablets in the kitchen and at the counter. Those services have to stay consistent when WiFi drops mid-service. As a backend engineer on this t
What you'll do We're looking for a Staff Designer to take on the biggest, messiest, most ambiguous problems at Otter, the ones that don't have an owner yet because nobody's figured out what the real problem even is. This isn't a role where you're handed a brief. You'll go find t
We are looking for Full-stack Software Engineers to build elegant products on world-class technologies that bring our experience to millions of restaurateurs, anytime and anywhere. You will solve hard problems in distributed systems, workflows, compilers, big data, query optimiza
We are looking for a hands-on Engineering Manager to spearhead our evolution from traditional analytics to a next-generation intelligence platform. This is a great opportunity to lead a team managing the data behind roughly 80% of all online food orders in the US, and modernize o
As Product Manager for Product-Led Growth (PLG), you’ll own the roadmap for how Otter grows through the product itself. This role is focused on building a self-serve growth engine that improves acquisition, activation, monetization, and retention. You will: - Design and run expe
As a Enterprise Customer Success Manager, you’ll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers t
Join a high-leverage team building Otter’s Guest Engagement products – the suite of tools that help restaurants drive demand, turn customers into loyal repeat fans across millions of eater interactions. You’ll own end-to-end product outcomes from strategy through execution and it
- Build and evolve Otter Insights — enable customers to answer questions like “How’s my business doing?”, “What should I focus on today”, and “What do I owe for taxes” through best-in-class data intensive applications and experiences. - Ship full-stack product features with end
At Otter Grow, we are a fast-paced, product-focused engineering team building the future of Direct-to-Consumer (D2C) dining. Otter Grow provides the end-to-end platform for direct ordering, merchant storefront configurations, and hyper-targeted customer engagement. As a backend
About the Role We’re looking for an Operations Analytics Engineer to join our data & operations team. In this hybrid role, you’ll monitor the health of our top revenue products through data: identifying anomalies in performance, surfacing issues across data pipelines or operatio
- As a Backend Engineer, you’ll design, implement, and optimize systems that power mission-critical applications. Your role will adapt to your strengths and interests, with opportunities to work across the entire customer journey. - The Inventory Savings team is building a produ
- Own and evolve Revenue Recapture—our highest revenue‑producing product. Revenue Recapture is an automated tool designed for restaurants to recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks. - Design and build end‑to‑end automation