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Analyze platform-wide operational signals, transaction flows, and behavioral data to uncover fraud vectors, account abuse, and system vulnerabilities. - Conduct qualitative and quantitative analysis on complex risk scenarios (e.g., account takeover, promo abuse, collusive order
Fundada em Hong Kong em 2013, a Lalamove é uma plataforma de entregas sob demanda criada com a missão de capacitar comunidades, tornando as entregas rápidas, simples e acessíveis. Com um clique, indivíduos, pequenas empresas e corporações podem acessar uma ampla frota de veículos
Brand-steward: Ability to lead the long term brand building, marketing communications, and PR capabilities across all our markets - Digital marketing expert: Strong know-how in digital marketing, so as to grow our driver and user base in a sustainable manner - Loyalty program
As a Workplace Automation Engineer, you will take part in the company's new initiatives to build, maintain, and improve automation solutions that reduce manual office work. This person will work closely with the stakeholders and business users to develop workflows, integrations,
Acerca del puesto:: El Business Development Associate (BDA) es responsable de identificar, prospectar y desarrollar nuevas oportunidades comerciales para Lalamove, mediante la adquisición de nuevos clientes y la generación de relaciones comerciales de largo plazo que contribuyan
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled
As a Senior Data Analyst at Lalamove, you will work with a group of passionate and talented people across different teams. You will deep dive into our data and uncover actionable insights to empower Product, Marketing and Operations teams in making informed decisions. The ideal c
What you'll do: - Identify and explore new business opportunities to maintain a strong pipeline in accordance with sales strategy and formulate business development plans periodically - Take the lead and monitor business projects or campaigns to achieve the expected result - Le
我們正在尋找具備服務思維、團隊管理能力與執行力的 Customer Service Team Leader！ 你將負責第一線客服團隊的日常管理與服務品質提升，透過即時支援、績效管理及團隊培育，協助客服夥伴提供優質且高效率的客戶服務體驗。 同時你也將參與客服流程優化、數據分析及跨部門協作，透過持續改善營運效率與服務品質，支持平台穩定運作並推動客戶滿意度提升。 - 負責客服夥伴的培訓、輔導與績效管理，透過定期 Coaching 及回饋機制，協助團隊持續成長。 - 擔任客服團隊第一線支援窗口，協助處理日常問題並提供即時指導，提升團隊服務品質與工作效率。
What you’ll do: - Ensure all new team members are successfully onboarded and working smoothly with the existing team members in delivering high quality service to our customers. - Coordinate with stakeholders in addressing staffing requirements, work assignments, and to ensure t
What you'll do: Creative Ideation & Concept Development - Contribute creative ideas and concepts for marketing campaigns, social media, paid media and other digital channels. - Translate campaign objectives and key messages into creative concepts, visual directions, storylines
What You'll Do:: - Customer Lifecycle Management: Own the full user journey from activation (onboarding → Order #1) through retention (RFM-based cohort targeting, 14-day/30-day frequency milestones, vehicle tier cross-sells) to reactivation of churned/dormant segments, while unco
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. About the role: To support our oversupply agenda, we are leveraging the power of offline presence t
What You'll Do:: - Engage different stakeholders such as government authorities, non-governmental organisations, business chambers, etc. in the Philippines to promote exchange of views, build consensus on issues and explore partnerships. - Monitor and conduct research and anal
What you’ll do: - Identify and acquire key referrers, industry influencers, and local community leaders who can support mass lead generation efforts. - Target and onboard car rental companies as core strategic affiliates to tap into their existing pool of vehicle hirers. - Pr
What you’ll do: - Installing sticker on vehicles to bring brand awareness - Build and retain a high number of partners with branded vehicles - Increase Lalamove’s brand awareness by substantially growing the number of branded vehicles - Align with local teams when executing ne
What you'll do:: - Represent the company in local business partnerships, and other speaking engagements - Strategize for local business development opportunities - Lead the Acquisition team in gathering quality accounts - Lead the Account Management team to build positive rela
We're looking for a Driver Growth & Operations Manager (Las mile) who is obsessed with scaling, solving complex problems, and building high-impact operations. You'll own the strategy behind how thousands of drivers join, engage, and stay on our platform—working at the intersectio
What you’ll do: - Lead Development & Customer Communication 1.1 Proactively follow up incoming social media leads and reach out to customers via cold calls and messages. 1.2 Conduct product introduction, answer customer inquiries about electric two-wheelers sales and pickup tru
我們正在尋找具備營運思維與執行力的營運人才！ 你將負責司機夥伴的經營與服務品質優化，透過日常營運管理、跨部門協作與現場問題處理，持續提升司機夥伴的服務品質與營運效率。 同時，你也將參與平台商城維運與司機社群管理，透過數據觀察、流程優化與溝通策略，打造更完善的司機營運體驗，並確保平台營運穩定順暢。 - 透過現場營運規劃與電話溝通，協助司機夥伴解決日常問題，提升服務品質，並能因應不同情境靈活調整應對方式，維持平台穩定運作。 - 協助平台商城營運與流程優化，持續提升作業效率與使用體驗，確保整體營運穩定順暢。 - 協助規劃與執行社群經營，提升司機參與度與平