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Training and coaching new hires to make sure they can perform in CX structure; - Conduct weekly quality evaluations with L1 and L2 agents to track our QA performance; - Identify QA markdown patterns and provide insights and feedback to leadership and management; - Conduct t
Fundada em Hong Kong em 2013, a Lalamove é uma plataforma de entregas sob demanda criada com a missão de capacitar comunidades, tornando as entregas rápidas, simples e acessíveis. Com um clique, indivíduos, pequenas empresas e corporações podem acessar uma ampla frota de veículos
What you'll do:: - Represent the company in local business partnerships, and other speaking engagements - Strategize for local business development opportunities - Lead the Acquisition team in gathering quality accounts - Lead the Account Management team to build positive rela
About the Role The Assistant Sales Manager leads and motivates the Sales Acquisition team composed of sales executives to meet and exceed team and individual goals. He/She is expected to build a high achieving sales acquisition team to identify sales leads, pitch Lalamove’s servi
What you'll do:: 1. Sales Operations & Pipeline Management - Drive target achievement across new sign-ups, activations, and new revenue. - Ensure high-quality pipeline creation through outbound, inbound, events, and channel marketing activities. - Monitor deal progression, ens
What you'll do:: 1. Account Growth - Develop and execute account growth plans for assigned clients - Increase revenue and order volume through upselling, cross-selling, and service adoption - Identify new business opportunities within existing accounts - Drive client utilizat
What you'll do:: - Acquire aggressively and onboard corporate users by maintaining a healthy pipeline of leads, and ensure monthly sales targets are achieved and prepare the proposals and quotation for clients. - Sells the on-demand delivery solutions of the company through outb
- Estar cursando ou ter concluído o Ensino Médio. - Disponibilidade para trabalhar das 9h as 16h (com 1h de intervalo) na região da Lapa. - Salário compatível com o programa Jovem Aprendiz. - Benefícios: (vale-transporte, vale-refeição, seguro de vida, etc.). -
Lalamove, lojistik sektörünü dönüştürüyor! Teknolojimiz aracılığıyla müşteriler ile sürücüleri doğrudan buluşturarak, teslimat ve taşıma hizmetlerini son derece hızlı ve pratik hale getiriyoruz. Evde, işte ya da yolda – her an, her yerde teslimat mümkün! Bugün Lalamove, milyonl
We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove. Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re see
What you'll do: Dispute Resolution and Tribunal Representation - Represent Lalamove at hearings before the Consumer and Gig Worker Tribunals. - Coordinate with internal stakeholders (Legal, Customer Service and Driver Operations) to compile evidence, case chronologies, delivery
What you will do?: - Campaigns & Content: Design brand awareness and conversion campaigns, lead social media content production, and coordinate PR, creative, and content agencies. - Operations & Budget: Oversee campaign execution, control budgets, negotiate with suppliers, and
What you'll do: - Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders - Ensure timely and successful delivery of solutions aligned with client needs and objectives - Identify opportunities
Proactively approach shoppers near the checkout area to introduce on-demand furniture transport services. - Guide customers through downloading the app, applying promotional codes, and placing delivery orders. - Answer service enquiries and provide clear, friendly guidance th
What you’ll do: - Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation a
What you’ll do: - Initiate some driver activation campaigns to increase active driver supply (regular driver communications, mission & incentives, surcharge, etc) - Monitor driver performance metrics, identify root causes, and develop data-driven action plans to improve operatio
Fundada em Hong Kong em 2013, a Lalamove é uma plataforma de entregas sob demanda criada com a missão de capacitar comunidades, tornando as entregas rápidas, simples e acessíveis. Com um clique, indivíduos, pequenas empresas e corporações podem acessar uma ampla frota de veículos
Collaborate with the Marketing Manager to create marketing communication materials (both static and video) that meet creative briefs, timelines, and budgets. - Develop AI-assisted video content, motion graphics, and creative assets specifically optimized for UAC, Meta, and IG R
2013年に香港で誕生したLalamove(ララムーブ)は、テクノロジーで物流を再定義するオンデマンド配達プラットフォームです。「迅速かつ手頃な価格の配送を通じて、地域を活性化すること」をミッションに、アジア・中南米・欧州・中東の各市場で事業を展開するグローバルユニコーン企業として、人・車両・貨物をシームレスにつなぎ、街のインフラを支えています。 マーケティングチームの一員として、東京でともに働くグラフィックデザイナーを募集します。グラフィックデザインや動画編集をはじめとする幅広いクリエイティブ制作を通じてマーケティング施策を支え、ブランド価値の向上に
Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email - - Respond to inquiries, guide customers, and ensure first-contact resolution. - Work regularly with our Driver Operations, Sales, and Finance t
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