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仕事内容: - ライブチャット、電話、メールを通じた、法人のお客様、個人のお客様、パートナードライバーへの世界水準のカスタマーサービス提供 - お客様の懸念事項の調査および解決 - お問い合わせへの迅速な対応と案内(初回対応での解決 / ファーストコンタクト・レゾリューションの実現) - ドライバーオペレーション、セールス、ファイナンスなど各チームとの日常的な連携 - お問い合わせ、ご意見、クレーム内容の正確な記録・管理 - 適切な方法やツールを用いた、ユーザーおよびドライバーからの質問への先回りした分かりやすく効率的なサポート
What You'll Do:: - Source qualified candidates through various channels, including job portals, social media, professional networks, referrals, and other recruitment platforms. - Review and screen applications based on role requirements, qualifications, and relevant experience
我們正在尋找具備人才策略思維與執行力的招募人才! 你將與各部門主管密切合作,深入了解團隊的人才需求,從人才搜尋、面試到錄用,負責完整的招募流程,協助團隊找到適合的人才。 同時你也將參與招募管道、雇主品牌與招募流程的優化,透過數據與市場觀察持續提升招募效率與人才品質,成為推動 Lalamove 成長的重要夥伴。 - 執行員工薪酬福利相關作業,包含福利制度管理、福利申請、保險及員工資料維護,確保相關作業正確並提供良好的員工體驗。 - 熟悉台灣勞動法規及人資相關法令,協助處理日常 HR Compliance 事項,確保人資制度與作業符合相關法規要求。 -
What you'll do: - Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions - Dev
What you’ll do: - Driver acquisition and onboarding: Constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding. - Community & Retention Management: Drive and lead communications, training, online community, enga
What you'll do:: - Monitor market trends, conduct research and analyses on public policies, laws and regulations, academic studies, industry practices etc. in different markets that are relevant to the activities of the company - Prepare concise and effective write-ups, illustra
What you’ll do/ Trách nhiệm công việc:: 45% Key Responsibilities - Communicate directly with drivers to understand their concerns, manage expectations, and foster positive relationships. - Collaborate with internal teams (Customer Service, Finance, etc.) to investigate driver
Fundada em Hong Kong em 2013, a Lalamove é uma plataforma de entregas sob demanda criada com a missão de capacitar comunidades, tornando as entregas rápidas, simples e acessíveis. Com um clique, indivíduos, pequenas empresas e corporações podem acessar uma ampla frota de veículos
What You'll Do:: 1.Ensure Flawless Service Delivery: (a) Corporate Service requiring Big Fleet: Increase and improve Corporate Order Fulfillment for larger vehicles, including 2 Ton Open/Covered Trucks (12, 14, and 18 feet), through in-depth, data-driven analysis of location metr
We are seeking an experienced Senior Vendor Operations Analyst, Technology to oversee project deliverables, manage vendor relationships, coordinations, and manage technical billings across our tech operations. In this role, you will bridge the gap between technical operations, ex
We are seeking an experienced Lead, Risk Operations (Information Security)- to oversee the formulation, implementation of office security strategies, conducting audits, monitoring, and violation handling around employee data security risks to safeguard the company's data assets g
2013年に香港で誕生したLalamove(ララムーブ)は、テクノロジーで物流を再定義するオンデマンド配達プラットフォームです。「迅速かつ手頃な価格の配送を通じて、地域を活性化すること」をミッションに、世界15拠点(アジア・中南米・欧州・中東)で事業を展開するグローバルユニコーン企業として、人・車両・貨物をシームレスに繋いでいます。日本市場においても、ラストワンマイルの非効率を解決するインフラとして急成長を続けています。現在、関西拠点は2名体制で着実に実績を積み上げていますが、関西エリアを急成長させる為に営業メンバーを追加募集することになりました。
We are seeking an experienced Manager/Senior Manager, Information Security to drive the global information security effort, including data security program development, day-to-day data security operations, and cross-regional compliance execution. What you will do:: - Lead the s
What You'll Do:: Brand Presence Optimization - Monitor Hubs sticker and bag visibility and production - Monitor branding quality and consistency through retention effort. - Ensure all sticker activity requirements are complete before stickering; completeness of requirements fo
What you will do:: - Risk Assessment & Tracking: Maintain the enterprise risk register and conduct comprehensive risk assessments across IT infrastructure, cloud environments, and the System Development Life Cycle (SDLC) for various organizational projects and technical assets.
What you will do:: - Infrastructure & Security Support: Perform security and network infrastructure deployment, maintenance, support, and troubleshooting across enterprise environments. - Cybersecurity Optimization: Implement and optimize enterprise cybersecurity solutions, in
Sales and lead sourcing: Acquire and onboard business users by maintaining a healthy pipeline of leads, ensuring the achievement of weekly sales targets. - Negotiation and deal closing: Lead contract negotiations to establish strong working relationships with our local partners
Scout, engage and onboard fleet owners, transport operators, car rental companies and other businesses with access to potential drivers and vehicles. - Identify and build relationships with key referrers, industry influencers, driver-community leaders and relevant trade or auto
We are Hiring for an operations lead to oversee our Visayas and Mindanao expansion! What You'll Do:: - Manage the day-to-day operations of the assigned Driver Hub. - Lead driver onboarding, verification, training, and activation activities. - Support hub expansion and new s
What you'll do:: - Leadership & Team Development: Lead, motivate, and develop a high-performing sales team. Set clear individual and team goals, provide ongoing coaching and feedback, and hire and develop talent as the team continues to grow. - Account Management & Growth: Gui
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